FAQ and troubleshooting

FAQ: Troubleshooting

• What does 'invalid credentials' mean?
• Why does it say 'Sorry, this user already exists' when I create an account?
• Troubleshooting Image Sizes
• Troubleshooting Performance Issues on the Glofox Dashboard
• Why are some Clients not receiving Push Notifications?
• How to find members in a deleted class

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FAQ: Apps and The Web Portal

• Can you make a standalone app private on Google Play and the App Store?

FAQ: Classes, Courses and Appintments

• Why are some classes not showing on the Member App/Web Portal?
• Why can’t my member book into class?
• How does the Price / Eligibility section work

FAQ: Access Monitoring

• Can credits be used for gym check-ins?

FAQ: Client and Leads

• What date is listed in the Membership expiry field on my Client download?
• Can my clients remove their payment method and replace it with a new one themselves?

FAQ: Communication Tools

• Can I send an SMS to my Clients from Glofox?
• How many credits will be deducted for each SMS that I send?
• How will GDPR impact marketing permissions?
• FAQ: My clients are not being prompted to sign their e-agreements
• FAQ: My clients are not being prompted to sign their e-agreements

FAQ: Memberships

• What happens if I delete a Membership with clients still on it?

FAQ: Payment Processing

• What Countries are Glofox Payments available in? (Stripe)
• What payments methods can be used with the Store?

FAQ: General

• Why won't the images I upload show on my dashboard?
• Update to our Terms of Service and Privacy Statement
• How to Change the Default Language in Glofox
• What's the difference between a membership and a Service Credit Pack?
• How to share Glofox links on social media
• What can I track with the Meta pixel integration?

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