Members can input their tax ID and emergency contact information within the member app and the web portal. This will help ease the administration burden on staff who need this information.
Note: Boost and Elite customers can change the name of the fields in the app in the Dictionary by searching for the following keys:
-
Tax ID:
- Web portal: MEMBER_TAX_ID_NUMBER
- Member app: APP_TAX_ID
-
Emergency contact
- Web portal: EMERGENCY_CONTACT
- Member app: APP_EMERGENCY_CONTACT
Member Experience
The member can navigate to their profile on the app and enter their tax ID and emergency contact information, including their emergency contact's address.
Once their information is entered, it will be stored in the dashboard in the Details section of the client panel.
Members can also add their Tax ID and emergency contact information in their profile via the web portal:
Re-registration on the Member App and Web Portal
Re-registrations of accounts can be done via the web portal and member app following these eligibility conditions for re-registration.
Leads are eligible to re-register when the following criteria are met:
- Is a Lead
- Is PAYG
- Does not have a credit card associated
- Does not have a direct debit mandate associated
If the Lead meets the conditions above and attempts to register again: the system proceeds with the normal registration flow.
If the Lead does not meet the conditions and attempts to register again: they receive a password reset email instead.
Next steps and resources
If you have any questions, please contact us at support@glofox.com.