Members with an active recurring membership can now pause their own membership directly from the Glofox Member App or Web Portal — no need to contact the studio.
Studio admins control whether this feature is available at each location. It's turned off by default and must be activated per branch.
Enabling member self-pause
To make self-pause available to your members:
- Log into the Glofox Dashboard.
- Go to Settings > Memberships.
- Turn on the Member Self-Pause toggle for the relevant branch.
Repeat for each branch where you want to offer this feature.
Who can self-pause?
Members are eligible to self-pause if they have an active Recurring Unlimited or Recurring Restricted membership.
The following members cannot self-pause:
- Members on a Single membership
- Members whose membership is in its last billing cycle
How members pause a membership
Members can pause from the Glofox Member App or Web Portal:
- Open the app or Web Portal and go to your membership.
- Select Pause membership.
- Choose to pause immediately or select a future start date.
- Select your pause duration.
- Review the summary and confirm.
Once confirmed, the membership card updates to show:
- Pause start date
- Pause end date
- Next payment date
Pause duration options
Available durations depend on the membership type:
Non-prorated memberships:
- 1 week
- 2 weeks
- 3 weeks
- 1 month
Prorated memberships:
- 1 month
- 2 months
- 3 months
- 4 months
Note: The "End on Date" option is not available for member self-pause.
Pause as an alternative to cancellation
When a member starts the cancellation flow, they may be shown a "Pause instead" prompt. This gives your studio a save opportunity before the member cancels their membership.
What happens to bookings during a pause?
Any bookings made using the paused membership that fall within the pause period are automatically cancelled when the pause takes effect. Members are informed of this on the confirmation screen.
Ending a pause early
Members cannot end their own pause early. If a member needs to resume their membership before the pause period ends, a staff admin must do this from the Dashboard.
Important notes
- Cancellation is always available. The cancel option is never disabled. Only the pause action is disabled once a pause is active or scheduled.
- Scheduling limits. Members cannot schedule a pause that starts in their last payment cycle.
Please note:
- The unpause date can be set in the past, which may cause duplicate charges.
- Credits are not granted after renewal when the unpause date and renewal date coincide.
- Advanced credits dates are not correctly adjusted when pausing a membership that uses advanced credits.
Frequently asked questions
Can members pause immediately? Yes. Members can choose to pause immediately or schedule a pause for a future date.
Can members end a pause early? No. Early unpause must be completed by a staff admin on the Dashboard.
What happens to members' bookings if they pause? Bookings made with the paused membership that fall within the pause period are automatically cancelled when the pause takes effect.
Can members still cancel their membership while a pause is active? Yes. The cancel option remains available at all times. Only the pause action is disabled once a pause is active or scheduled.
Can members schedule a pause in their last payment cycle? No. A pause can only be scheduled before the last payment cycle begins.
Next steps and additional support
Would you like this feature enabled? Contact your Customer Success Manager or Onboarding Manager for more details.