Overdue Invoice Access Blocking helps you manage facility access for members with outstanding payments. When enabled, members with an overdue invoice on their membership cannot automatically access your facility. Instead, a staff member is prompted to review the request and decide whether to grant or deny access.
How it works
When Overdue Invoice Access Blocking is enabled:
1. A member has one or more overdue invoices on their membership.
2. The member attempts to access your facility.
3. An access approval prompt appears on the Access page.
4. A staff member can choose to Approve or Reject access.
Approving access
If a staff member selects Approve:
• The member is allowed to enter the facility.
• The visit is recorded in the Access Log.
• The entry is marked with an Override badge to show that access was manually granted.
Rejecting access
If a staff member selects Reject:
• The member is not granted entry.
• The member will not be able to access the facility.
Viewing manually approved access
Whenever access is manually approved, the visit appears in the Access Log with an Override badge. This gives you a clear audit trail of manual access decisions.
Member View
When a member has an overdue invoice, they'll be notified in the Membership section of the Member App, and when they try to check in as well.
Each warning will prompt them to pay their overdue invoice(s).
Once the invoice is paid, they'll get a success message and the membership will be unlocked.
Frequently asked questions
What causes a member's access to be blocked?
A member's access is blocked when any invoice on their membership becomes overdue.
Can staff still allow the member to enter?
Yes. Staff can manually grant access directly from the Access page.
What happens if access is denied?
The member will not be able to enter the facility.
Is there a record of manually granted access?
Yes. Every manually granted entry is recorded in the Access Log and identified with an Override badge.
How do I enable Overdue Invoice Access Blocking?
Overdue Invoice Access Blocking is available to all Glofox customers and can be enabled or disabled by administrators.
Note: Once this feature is enabled, any overdue invoice on the membership will trigger the access block.