Customers can reply to emails sent from Glofox. You can choose whether each email accepts replies using the Enable message replies toggle in the email editor.
How email replies work
Replies enabled
When replies are enabled:
- When customers reply to the email they receive, it’s sent to your location's email address configured under Settings.
- The email shows your studio name as the sender.
Replies are enabled by default for emails created in the email editor.
Replies disabled
When replies are disabled:
- The email is sent from a no-reply address.
- Direct replies to the email are not delivered to your studio.
Where email replies can be used
This feature works for any email you create in the email editor, including emails in:
- 1:1 messages
- Campaigns
- Automations
How to enable or disable replies
- Open the email in the email editor.
- Use the Enable message replies toggle to turn replies on or off.