Conversations lets your studio have two-way SMS chats with customers. Messages you send and replies you receive appear in one inbox, so you can answer without leaving Glofox.
Where to find it
- Dashboard: Go to Connect > Conversations and open the SMS tab.
- Pro App: Tap Connect. Make sure you are using the latest version of the Pro App.
From here, you can:
- See all your SMS threads in one inbox.
- Read the full message history with each lead or member.
- Reply from the message composer.
- Start a new message.
How conversations start
A conversation starts automatically the first time you or a customer sends an SMS.
This includes:
- 1:1 messages: Sent from a customer's profile using Send message.
- SMS blasts: Sent from Manage > Leads or Manage > Clients using Actions > Send message.
- Automated SMS: Sent through workflows, birthday messages, class reminders or appointment reminders.
Unread messages
When a new message arrives, a red notification appears in the Dashboard and the Pro App.
This helps you quickly identify conversations that need a reply, so you can stay on top of customer messages without checking every thread.
Good to know
- Consent rules still apply. Marketing messages must follow marketing consent requirements. Transactional messages do not require marketing consent.
- Replies come from your studio's assigned numbers. In some regions, marketing and transactional messages use different numbers.
- Messages use SMS credits. The message composer shows an estimate of how many credits a reply will use.
- Shared phone numbers: If two customers share a phone number, each customer has their own thread containing the same messages. This shows that both profiles are being contacted.
Availability
Two-way SMS is not available on every plan or in every region.
To check whether it is available for your location, request enablement or change which staff roles can use it, contact Glofox Support.