Automated No‑Show and Late Cancellation Fees help studios consistently enforce attendance policies, reduce manual admin work, and recover revenue lost to missed bookings.
Why this matters
Manually tracking no‑shows and late cancellations can be time‑consuming and inconsistent. With automated fees, Glofox applies your attendance rules automatically saving staff time, ensuring fairness, and helping protect your revenue.
What’s included
Centralised attendance policies
A new Attendance Policy page allows you to manage all attendance rules in one place.
From here, you can:
- Create one No‑Show Fee and one Late Cancellation Fee per location
- Enable or disable each fee independently
- Set custom fee amounts that suit your business
How fee charging works
Once enabled, fees are applied automatically when a member:
- Does not attend a booked session (no‑show), or
- Cancels within your defined late‑cancellation window
Important to note:
- Fees apply in all cases, regardless of booking type
- For example, if a member books using a credit pack and late cancellations are enabled, the credit is forfeited and the fee is charged
- Studios retain control and can waive a fee before it is charged when needed
- If a member does not have a card on file when a fee is generated, the charge is created as a Flexible invoice and must be manually charged by the studio.
Waiving fees and issuing refunds
- Fees are charged 24 hours after attendance is submitted
- This gives staff time to waive a pending fee before it is processed (for example, for first‑time offenders, VIP members, or specific membership types)
- If a fee has already been processed, it can be refunded from the Transactions tab
Sales breakdown reporting
For easy visibility into the revenue generated by these features we have added two new tables to the Sales Breakdown tab
- No-Show Fees
- Late Cancellation Fees
These tables allow customers to:
- View total fee revenue for a selected period
- Compare performance against the previous period
- Drill down into individual transactions that make up the total
How to enable automated fees
Automated fees are disabled by default.
To enable them:
- Go to Settings
- Open the Attendance Policy page
- Add a No‑Show Fee and/or Late Cancellation Fee
- Activate the fee(s) you wish to apply
Once enabled, fees will be applied automatically based on your attendance rules.
Please note:
Classes set to 'Free Class' are exempt from these fees.
Need help?
If you have questions about attendance policies or automated fees, please contact Glofox Support for assistance.